We want to ensure your experience with us is memorable, so we have provided you with some basic information about our hotel's policies. Please feel free to contact us should you have questions or concerns.
Accepted Currency: USD
Check-In Time: 4:00 p.m. / Check-Out Time: 11:00 a.m.
Resort Fee: $21.95 + tax per day.
Children's Policy: Children 17 and under stay free, in same room with parents when no additional bedding is required.
Rollaways: Upon request for an additional fee of $15, as available
Deposit: Room deposits not required unless specified by a particular rate.
Internet Access: Free Wi-Fi is available in guest rooms.
Guarantee: Credit card guarantee required on all reservations.
Microwave: Guest microwave available in the main lobby
Refrigerators: Available in all guest rooms.
Guest Room Reservation Limit: Hotel policy allows only up to three (3) rooms reserved under one credit card guarantee and same name.
Group Policy: Ten (10) or more rooms booked by the same individual or company are considered a Group and need be booked through our Group Sales Department by calling 407-351-2420.
Parking: included in resort fee.
Smoking and Vaping Policy: We strictly enforce a no-smoking or vaping policy throughout all designated hotel guest rooms and indoor public spaces. A cleaning fee of $250 will be charged if evidence of smoking or vaping is found in a guest room.
Pet Policy: Limit of one pet per room. Pet must be less than 60 pounds. Guest to pay a one time non-refundable pet fee of $50 per stay. We also welcome ADA-defined service animals. We are happy to provide you with a list of boarding facilities to accommodate all other furry friends.
Airport Transportation: A member of our guest services team will gladly assist with arranging transportation.
Cancellation Policy: A reservation must be cancelled at least 72 hours prior to arrival to avoid a one night room and tax charge.