Our Hotel's Policies and Guidelines

RESORT SERVICES FEE: $15 + TAX PER DAY

Services includes parking, exclusive partner discounts available only to resort guests - featuring The Wheel at ICON Park ride tickets, on-site attractions ticket counter, and more! For all inclusions and benefits, click here for more information.

ACCESSIBILITY STATEMENT (ADA COMPLIANCE)

  • Is the hotel's public entrance accessible? YES
  • Is the route from the hotel's accessible public entrance to the following areas accessible? (a) accessible guestrooms; (b) all venues serving food and drink; (c) meeting, ballroom area; (d) fitness center; (e) swimming pools; (f) accessible parking spaces? YES
  • Are the following areas accessible: (a) restaurants; (b) fitness center; (c) swimming pools; (d) technology lounge? YES
  • Do the accessible guestrooms for guests with mobility disabilities have doorways that provide at least 32" of clear width? YES
  • Is there accessible parking for cars in the self-parking facility? YES
  • Is there van accessible parking in the self-parking facility? YES
  • Does the hotel provide assistive listening devices for meetings upon request? YES, UPON REQUEST - ADVANCED NOTICE REQUIRED
  • Does the hotel's guestroom television have closed captioning? YES

CANCELLATION POLICY

Most reservations must be canceled at least 72 hours prior to arrival to avoid a one night room and tax charge. Please refer to the cancellation policy as described in your confirmation email as this may vary depending on how your reservation was booked.

GUEST ROOM RESERVATION LIMIT

Hotel policy allows only up to three (3) rooms reserved under one credit card guarantee and the same name.

GROUP POLICY

Ten (10) or more rooms booked by the same individual or company are considered a Group and need be booked through our Group Sales Department by calling 407.351.2420.

MINIMUM CHECK-IN AGE

Our minimum check-in age is 18.

SMOKING AND VAPING POLICY

We are proud to be a 100% smoke-free property.

PET POLICY

Limit of one pet per room. Pet must be less than 60 pounds. Guest to pay a one-time non-refundable pet fee of $50 per stay. As a pet-friendly Orlando resort and hotel on International Drive, we also welcome ADA-defined service animals. We are happy to provide you with a list of boarding facilities to accommodate all other furry friends

OTHER RESORT POLICIES

  • Accepted Currency: USD
  • Children 17 and under stay free, in the same room with parents when no additional bedding is required.
  • Room deposits not required unless specified by a particular rate
  • Credit card guarantee required on all reservations